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Milford Physiotherapy Vision Statement

To be firmly established as a first choice, quality provider of assessment, treatment and rehabilitation programs for musculoskeletal pain and injury in Milford and the wider North Shore area.

Mission Statement

We will employ well qualified and experienced physiotherapists and administration staff, who will deliver effective, evidenced based and client focussed individual treatments and exercise classes in a personal and friendly way. We will pay exceptional attention to customer service and strive to provide an environment that is warm and welcoming as well as professional.

Core Values

Committed to be the best we can

At Milford Physiotherapy we are committed to provide the best solutions for our clients and to go that extra mile. We will do this by maintaining our education, professional development and thus expertise and also by being absolutely committed to providing the best customer service possible.

Be friendly and supportive

Our clients and our colleagues understand that we truly care for what is best for them. We will do our utmost to understand what our clients and colleagues need and endeavour to be as helpful as we can in every situation.

Be open and have high integrity

We will be absolutely honest and open in our dealings with each other and our clients. We will always listen to our clients and colleagues and be prepared to take action based on what we hear.

Be reliable

We do what we say we will do within the time frame that we promise.

Be responsible

We understand that nobody is perfect and take responsibility for our mistakes. We will rectify where we can and offer compensation to clients who are not satisfied with our level of service. We are prepared to discuss with our colleagues how we can improve our performance.

Organisational Culture

At Milford Physiotherapy we are primarily focused on creating an environment where our clients feel really cared for and feel that they are getting the best possible outcomes for their particular problem.

We will do this with a hint of fun and humour, being relaxed but totally committed to provide the best outcomes.  We will work as a team striving to find and use novel technologies to improve patient care and satisfaction, whether they be computerise web based exercise programs, novel assessment or treatment tools, or tablet based technologies such as apps. We will also work together to develop care packages and exercise programs for specific chronic health problems i.e. back pain/osteoporosis. The team members will be involved in the development and implementation of these new ideas.

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